Communicating effectively?

This blog post by Elizabeth Doly provides some useful information for organizations concerned about effective and responsive communication. As Doly suggests, “when leaders engage with a willingness to be influenced, others are more open to being influenced”.


Customer Service

We all experience frustration when we receive poor customer service. ┬áLeaders are being challenged to ‘walk the line’ between efficient and effective delivery of services versus getting the message communicated in a cost effective fashion. ┬áThis article points out the concerns regarding poor customer service and the role social media and technology play in the marketplace.