Communicating effectively?

This blog post by Elizabeth Doly provides some useful information for organizations concerned about effective and responsive communication. As Doly suggests, “when leaders engage with a willingness to be influenced, others are more open to being influenced”.

http://www.strategy-business.com/blog/Why-Leaders-Who-Listen-Achieve-Breakthroughs?gko=7282c

 

Customer Service

We all experience frustration when we receive poor customer service. ┬áLeaders are being challenged to ‘walk the line’ between efficient and effective delivery of services versus getting the message communicated in a cost effective fashion. ┬áThis article points out the concerns regarding poor customer service and the role social media and technology play in the marketplace.

http://www.cio.com/article/3051031/consumer-electronics/consumers-are-fed-up-with-human-less-customer-service.html