Customer Service

We all experience frustration when we receive poor customer service.  Leaders are being challenged to ‘walk the line’ between efficient and effective delivery of services versus getting the message communicated in a cost effective fashion.  This article points out the concerns regarding poor customer service and the role social media and technology play in the marketplace.

http://www.cio.com/article/3051031/consumer-electronics/consumers-are-fed-up-with-human-less-customer-service.html

 

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