Congratulations Sergeant Nicole Nelson!

http://www.pressofatlanticcity.com/pac/hamilton-police-ease-cheerleaders-fears-of-officers/article_82bc960c-4b8b-5854-8d20-ec93967f0a58.html

Check out one of our Ed.D. in Organizational Leadership students, Sgt. Nicole Nelson, Hamilton Township Police Department.  Sgt. Nelson is utilizing her leadership and communication skills working with community engagement and education programs.  Way to go!

Is our american educational system broken?

Check out this thought-provoking article from The Atlantic regarding what is happening in our educational system:

http://www.theatlantic.com/education/archive/2016/06/everything-in-american-education-is-broken/488189/

Do you agree?  Your thoughts?

Customer Service

We all experience frustration when we receive poor customer service.  Leaders are being challenged to ‘walk the line’ between efficient and effective delivery of services versus getting the message communicated in a cost effective fashion.  This article points out the concerns regarding poor customer service and the role social media and technology play in the marketplace.

http://www.cio.com/article/3051031/consumer-electronics/consumers-are-fed-up-with-human-less-customer-service.html